Transform Your Customer Service With an AI Chatbot
Engage, support, and sell smarter with our 24/7 AI-powered chatbot.
Meet Merceo, Your Virtual Sales Associate
Bring your customers an enhanced user experience by instantly connecting them with what they’re looking for. Customers will no longer need to search through your extensive catalog of products. With Merce, they simply tell your AI-powered chatbot what they need and it instantaneously connects them with relevant products.
Get Notified When Merceo Goes Live
Meet Merceo, Your Virtual Sales Associate
Quick Integration With Your eCommerce Platform
Reach more customers where they are with rapid omnichannel integration. Your new, streamlined customer journey will lead to more sales, reduced shopping cart abandon rates, and an elevated customer experience. Additionally, with Merceo’s holistic integration approach, you’ll no longer have to juggle multiple channels, saving your valuable time, while also increasing profits.
Set Up Your Chatbot With Pre-Built or Custom Conversations
Forget about the lengthy recruitment process for support agents, and uplift your customer service within minutes of integration with pre-built conversational commerce. Alternatively, our chatbot can also effectively take your support to the next level and increase repeat business with fully responsive custom conversation. This advanced, personalized approach refines the customer journey, ultimately reducing website bounce rates, as our eCommerce chatbot has proven to keep customers around for longer.
Watch Your Chatbot Engage and Sell to Your Customers
Get to know your business insights better with real-time reporting. Through automated data analysis and reports, you can intimately understand customer shopping behavior and improve your sales process to match customer expectations. As a result, you’ll never have to misunderstand your audience again, thanks to our AI chatbot for eCommerce.
Improve Your Customer Experience in Minutes
You’re busy running your business; we get it! That’s why we’ve made setting up your Merceo chatbot quick and easy. Find out how below.
Sign Up
First things first: you need an account. Don’t worry; we won’t take any intimate or unnecessary information, just what we need to get your account up and running. We take security seriously, so any information you provide is stored securely.
Connect Your Store
Once you’re logged in, you can connect your store using our simple integration wizard. With just a few clicks of a button, your store’s catalog of products is imported into Merceo. Using this information, a unique AI-powered chatbot is created.
Sit Back
Now that your store is connected, you can sit back and enjoy seeing your customer satisfaction increase as your AI-powered chatbot meets their needs. Your store is now equipped with sophisticated AI technology that enables your customers to find what they’re looking for quickly and easily.
Provide an Automated Shopping Experience
Turn Conversations Into Sales
Boost revenue with conversational commerce.
There’s no need to waste money on expensive customer conversions when you can improve your cost of sales acquisition and catapult profits with intelligent shopping assistance. Our eCommerce chatbot drives more sales by reaching customers through their favorite channels. By providing customer service where buyers are most comfortable, your business can successfully boost your reputation, highlight your brand, attract new customers, and increase your revenue.
Automated Support
Deliver instant support and reduce ticket volume.
Increase support availability and boost customer satisfaction with fully automated customer service. With our eCommerce chatbot, you can keep customers happy, providing them with helpful support around the clock and improving your reputation for stellar customer service. So, stop leaving customers frustrated with service times, and start offering 24/7 automated support.
Personalization
Create a tailored shopping experience for every customer.
Provide customers with service that exceeds their expectations through personalized conversational commerce. With personalized product recommendations, you can increase the likelihood of sales by connecting customers with products that match their shopping behavior. This leaves customers feeling satisfied with their customer experience and boosts your revenue, as you’ll no longer target products toward the wrong customers.
Engagement
Keep customers coming back with interactive chat features.
Never miss out on repeat business again with an interactive eCommerce chatbot. By creating a responsive customer experience, you can reduce the number of customers who visit your website without significant engagement. After all, the more a customer engages, the more likely you are to make a sale – and our eCommerce chatbot continuously encourages engagement.
Order Processing
Simply order management from cart to delivery.
Add convenience to your operations with seamless order management. Our eCommerce AI chatbot simplifies the customer journey, making the sales process hassle-free and efficient. As a result, by offering a streamlined customer experience, you can encourage buyers to order again. From cart to delivery, your customer experience is elevated, enabling your business to ensure congested service lines are a memory of the past.
Multilingual Support
Speak your customers' language, wherever they are.
Never miss out on international sales again. Upgrade your customer service to help a wider range of customers with multilingual support. With our eCommerce AI chatbot, you can take your business global, expanding your reach, since you’ll no longer be limited to serving customers in just your native country. Your new customers will feel welcomed as well, and appreciate being served in their own language, encouraging them to return to your business in the future.
Seamlessly Integrate With Your Favorite Platforms and Tools
Take a holistic approach to customer service by reaching customers through convenient channels. Merceo’s AI chatbot for eCommerce seamlessly integrates into the platforms you and your customers love, allowing you to gather omnichannel insights with one cohesive driver. This way, you can understand your business better and deliver improved shopping assistance to your customers.
Provide a Rapid Shopping Experience
Merceo offers a new kind of shopping experience powered by artificial intelligence. Once integrated into your store, you can enjoy a whole host of benefits.
Advanced Product Search
If your store has a large catalog of products, sometimes your customers can feel overwhelmed trying to find exactly what they are looking for. Using our AI-powered chatbot, your store is integrated with advanced product search capabilities that refine search results.
Instant Product Results
Once a customer has made a search using your AI-powered chatbot, they are instantly presented with product results. Your customers will no longer be overwhelmed by the choices available, as they are connected with refined results.
Enhanced Customer Experience
Encourage repeat customers with an enhanced customer journey through a seamless search experience. With exact search results, your customers can easily find what they’re looking for, helping you to close more sales.
Seamlessly Integrate With Your Favorite Platforms and Tools
Take a holistic approach to customer service by reaching customers through convenient channels. Merceo’s AI chatbot for eCommerce seamlessly integrates into the platforms you and your customers love, allowing you to gather omnichannel insights with one cohesive driver. This way, you can understand your business better and deliver improved shopping assistance to your customers.
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Drive eCommerce Success With Advanced Chatbot Capabilities
Instant Responses
Say goodbye to lengthy support wait times that frustrate customers. Now, you can maintain high levels of customer satisfaction with instant customer service responses. Thanks to our AI chatbot for eCommerce, you can show customers that you value their time and care about their experience. Additionally, with our eCommerce chatbots, you’ll be able to effectively streamline support operations and add convenience to the customer journey.
Efficient Order Processing
No more inefficiencies wasting your time. Our automated AI eCommerce chatbots help your order processing workflow run smoothly, boosting your business and ensuring customers can receive their orders as quickly as possible. In 2024, expedient delivery is not a luxury–it’s a requirement. Fortunately, with an intelligent eCommerce chatbot, your business can successfully keep up with the times.
Multi-Channel Support
It’s challenging to get new customers interested, but with multi-channel support, you can increase customer engagement and satisfaction.From your website to social media messaging apps, you can offer real-time support, encouraging customers to interact with your business, while also giving you more opportunities to sell products. With Merceo’s multi-channel support, your company is poised to service more customers.
Customization
Ensure brand cohesion across channels with AI chatbot tone and response customization. Sow your brand message into the fabric of your customer service and connect with the right customers. Do away with generic chatbots that fail to represent your brand mission, and encourage greater customer engagement, as a result.
Proactive Interaction
Increase customer conversions through heightened engagement by offering smart prompts. Make the customer experience a breeze with predefined questions, pointing users in the right direction. This proactive approach will help encourage customers to engage with your website, reducing bounce rates, maintaining positive SEO, and inspiring more sales. No more losing sales due to passive interactions.
User Authentication
Customers don’t give up their information easily, making signups challenging. Thankfully, the watertight security of our eCommerce AI chatbots gives your customers a reason to trust. Implementing user authentication methods ultimately reduces vulnerabilities and instills confidence in your business. So, why not make your business synonymous with security and capture more leads?
Feedback Collection
The silent majority of customers won’t leave feedback, so how can you know what to improve? Well, you can increase your understanding of customer needs with an AI chatbot for eCommerce. Through natural conversation, your eCommerce chatbot can gather feedback that helps you make positive changes in tune with your customers.Be the business your customers need, and skyrocket satisfaction levels.
Support Ticketing
Streamline your customer service process with automated ticket creation. Provide efficient support to customers and reduce ticket backlogs, resolving issues with record speed. Your newfound speed of service lets your customers know you value them and their time. So, stop getting bogged down by service backlogs and implement our eCommerce AI chatbot.
Drive eCommerce Success With Advanced Chatbot Capabilities
Ensure the success of your business by implementing artificial intelligence technology that elevates the customer journey.
24/7 Availability
Your AI-powered eCommerce chatbot is available round the clock, providing customers with instant access to refined search results. Like a virtual sales assistant, your chatbot is there to provide customers with the products they need.
Store Data Training
When you integrate your eCommerce store with a Merceo chatbot, it’s trained on your shop’s product catalog. This means your chatbot is able to provide products based on niche details and specifications, allowing for more accurate results.
User Interface Customization
You can customize your chatbot’s user interface, updating messages and window colors. This allows you to match your chatbot interface with your branding, creating a highly cohesive user experience.
Launch a Stellar Support Experience in Minutes
Gain Unprecedented Insights Into Agent Performance
Track Metrics
With real-time metrics you can track KPIs and make informed decisions to boost productivity. Our eCommerce AI chatbot helps you to uncover inefficiencies in the sales process, then offers an automated, intelligent solution. This holistic approach eases the burden of congested service lines, providing your business and customers with a streamlined experience.
Identify Opportunities
Continuous improvement is the philosophy of the most successful businesses.- Without it, your company will stagnate and customers will look elsewhere. Fortunately, conversation commerce provides a convenient way for you to gather feedback and identify training opportunities that uplift your business. Turn your weaknesses into strengths with an eCommerce chatbot.
Enhance Service Quality
Losing customers due to poor service quality is an unnecessary pain for businesses. Your products are excellent, so why not match your customer service quality? With a responsive, personalized eCommerce chatbot, you can prevent unnecessary losses and ensure high-quality customer service that leads to more sales.
Enhance Your Customer Experience Today
Gain Unprecedented Insights Into Your Customers
Learn more about your customers through historical chatbot conversations.
View Customer Interactions
While customer information is stored securely and discreetly, you can view past chatbot conversations to see how customers interact with your store. This gives you an insight into what customers are searching for, allowing you to adjust your product catalog accordingly.
Understand Customer Behavior
By viewing past conversations, you can better understand customer behavior. This will enable you to update your site and improve the customer experience by implementing changes based on real customer interactions and feedback.
Basic
Per Month
- 5K queries/month
- Chat history (250 chats)
- UI theme customization
- API access
- End-to-end encryption
- Basic support
- Unlimited chat sessions
Cancel anytime – No credit card required
Standard
Per Month
- 10K queries/month
- Chat history (500 chats)
- Full UI theming (Fonts, ...)
- API access
- End-to-end encryption
- Standard support
- Unlimited chat sessions
- Can purchase “remove branding” add-on
Cancel anytime – No credit card required
Agency
Per Month
- 10K queries/month
- Unlimited chat history
- Full UI theming (Fonts, ...)
- API access
- End-to-end encryption
- Priority support
- Unlimited chat sessions
- Can purchase “remove branding” add-on
Cancel anytime – No credit card required
Business +
Per Month
- 30K queries/month
- Unlimited chat history
- Full UI theming (Fonts, ...)
- API access
- End-to-end encryption
- Priority support
- Unlimited chat sessions
- Can purchase “remove branding” add-on
Cancel anytime – No credit card required
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